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Terms & Conditions

Payment and money processing
We accept visa, master card credit cards. We also accept, pay pal, EFT and gift orders.

Stock Delivery
We usually ship your order within 2 working days. But please allow up to 14 working days for delivery of your order, just in case we do not have your requested item in stock. If you would like to check the delivery time for a particular item please contact us.

Images
Product images are to be used as a guide only. The actual product may vary slightly colour, size designs are some of the variances
If you required a particular colour or size please ensure this is noted during the order process.

Warranty
All products purchased from us carry the full manufacturer warranty unless sold as a "no warranty item" special circumstance; in the event of the manufacturer is no longer in business, BSA will review your warranty claim and at our discretion help to provide an equitable solution. All warranty claims may only be made by the purchaser on record. Please email our returns department regarding any warranty questions.

Returns and Exchanges
BSA is committed to you being fully satisfied with your purchase.
If for any reason you would like to return the unused product follow these guidelines below

Returns Policy

Items must be returned within 30 days from date of purchase
call 0403 572 636 or email us for a return authorisation number (RA) must be on all returned boxes
no refunds or exchanges without a valid RA number
Send the unused product back to us insured for the full value
Registered Australia post only please
Customer is responsible for all return shipping costs
Upon inspection of the returned product, BSA at it's discretion will issue a full or partial refund of the credit card used for the purchase less the original shipping charges.
Customer pays produce difference and new shipping costs on exchanged merchandise
Sorry no returns or exchanges on closeout or sale items.

Unauthorised returns
Please read the section above regarding return product procedures. Any unused items returned without a valid RA will be assessed at 20% re-stocking fee and credited less the original shipping cost. Any used items will be denied a refund and returned to the customer at his/her expense. Warranty items are subjected to inspection and only eligible for repair, replacement or disposal.

Refused shipments
Any refused shipments will be charged a 20% restocking fee and credited less the original shipping costs

Shipping Errors
It is our intention to process each order with 100% accuracy, please accept our sincere apologies in advance for any shipping errors. Please call or email us immediately to report the error. We will promptly send out the correct replacement product and pickup the incorrect items at our expense.

Lost/Missing Shipments
Lost or missing shipments must be reported to BSA within 5 business days of the expected delivery date. Should our shipping company show the lost or missing package as delivered you will need to sign an affidavit attesting to the fact that the package was indeed not received by you. Any unreported lost or missing shipments are the responsibility of the customer and BSA shall assume no liability for unreported missing lost shipments.

Damaged Shipments
Should your receive any product that has been damaged in shipping please call or email us immediately. It is important that you do not discard the damaged packaging . We will have the shipping company pick up the damaged package & we will send out a replacement when the damaged item is received and inspected at our warehouse. All damage claims must be reported within 5 business days of receipt of goods. Any claims reported after 5 business days are subject to denial.

Shipping Carrier

All orders will processed and delivered with our registered Carrier, Toll IPEC.

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